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Technical Support Executive

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Purple Rain
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Job Title : : Technical Support Executive
Location : : Bangalore, Karnataka, India
Salary : : 300000
Posted on : : Thu Sep 28, 2017
Apply before : : Fri Nov 17, 2017
Job Type : : Full-time
Experience required : : 1 year - 3 years
Job category: : Call Centre/BPO/KPO
 
 Job Description

Responsibilities:


 



  • Front line support via live chat, tickets, and telephone.

  • Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product

  • Performs miscellaneous job-related duties as assigned by the supervisors and management.

  • Provide customer support and technical support for various products

  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

  • Records customer inquiries by documenting inquiry and response in customers' accounts.

  • Improves quality service by recommending improved processes; identifying new product and service applications.


 


Required Skills:



  • 1-2 years of Customer Support/Technical Support Experience.

  • B.E/ B.Tech Graduate preferred.

  • Experience in web hosting and VPN.

  • Knowledge of FTP, DNS, cPanel and WHM preferred

  • Strong written and oral communication

  • Understanding of technical terminologies

  • Ability to ask open-ended questions and uncover information

  • Ability to work as part of a team

  • Well organized, meticulous attention to detail with ability to multi-task


Apply before : Fri Nov 17, 2017
 
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