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  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a…

  • career3 added a new Job, Web Survey Programmer about 6 days, 5 hours ago · 

    Programs survey instruments, tabulates survey data and/or manages data files using specialized research software   • Collaborates effectively in cross-functional project team   • Follows established research processes in semi-structured work assignments, ensuring work products with minimal/no errors   • Manage moderately complex research programs with supervision   • Provides support to more senior team…

  • career3 added a new Job, .NET Developer about 6 days, 6 hours ago · 

    Develops code for applications using ASP.net, C++, C#, VB, WCF, WPF, HTML, HTML5, JavaScript, jQuery   • Works with database management systems such as MS SQL Server   • Utilizes source code sprints and version control through TFS   • Proactively seeks to help in the development of new solutions   • Uses their understanding…

  • • Assist external users of the client’s technical products or services; identify, investigate, research and provide resolution to user questions and problems • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products • Follow appropriate escalation path to resolve technical issues; including making follow…

  • career3 added a new Job, Analytic Consultant about 6 days, 6 hours ago · 

    Consult with clients on business operations and performance initiatives • Gather and review client documentation related to existing business operations, processes, capabilities, and metrics • Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions • Perform…

  • A passion to help those in need; Customer Service Excellence Strong desire to help and take ownership on seeing things through Curious, with a desire to always learn more, including strong problem solving skills Ability to work as a team member, as well as independently with minimal supervision Effectively communicates, both written and verbally Troubleshoot…

  • • Assist external users of the client’s technical products or services; identify, investigate, research and provide resolution to user questions and problems   • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products   • Follow appropriate escalation path to resolve technical issues; including…

  • Achieving specific sales targets and maximizing sale opportunities on each and every call   • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs   • Maintain broad knowledge of products, pricing, promotions, and procedures   • Ensure service delivered to our customers meets…

  • career3 added a new Job, Technical Trainer about 6 days, 6 hours ago · 

    Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations   • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a…

  • Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation in delivering on Convergys mission and values • Supporting, coaching, developing, and supervising a team of technical support associates • Manage technical service-related operations, identity potential problems, technical gaps, and other obstacles with trouble shooting and…

  • • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff…

  • Are you seeking a Monday thru Friday, full time (non-seasonal), professional position in an office environment?   Convergys can provide you that opportunity with our Customer Support Healthcare, non-licensed business in Hickory! We offer full time positions, Monday thru Friday, onsite paid training, adult learning environment, full benefits package, and growth opportunity for employees who…

  • • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in…

  • • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport…

  • • Responsible for new business sales within assigned markets or existing clients • Champion the effort to grow and maintain the corporation’s primary and long-term revenue base • Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management • Partner with Sales Leadership…

  • 80% are outbound & 20% inbound calls are made and received from customers regarding their parcel pickup, delivery and tracing information. Agent will make outbound calls to both residential and business’ with either an update on their missing parcel or to close a case. Accurate and detailed data entry skills are required. Self motivated with excellent…

  • • Achieve specific sales targets and maximizing sale opportunities on each and every call • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs • Maintain broad knowledge of products, pricing, promotions, and procedures • Ensure service delivered to our customers meets contractual sales…

  • Engages in both inbound and outbound voice and chat Uses client-based email in work Not required to maintain average handle time (AHT) of less than five minutes May require follow up with customers on requested leads Relies on multiple tools Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively…

  • Interested in a new kind of opportunity?  Join the Convergys team today to provide compassionate, valuable advisor support to UnitedHealthcare consumers!   This opportunityallows you to: Obtain your State Life, Accidental, Health & HMO Insurance License FREE of cost –  a $1,000 value  including:11 days of paid instructor supported classroom training; and All books, materials, and resources; Testing & licensing fees. Complete five weeks of additional, paid product…

  • • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in…

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